Frequently Asked Questions (FAQs)

Rest Assured Medical Transport offers non‑emergency medical transportation for clients who need safe, reliable rides to:

• Medical appointments

• Dialysis

• Physical therapy

• Chemotherapy

• Hospital discharges

• Outpatient procedures

• Pharmacy pickups

• Other essential health‑related or general transportation needs

Services are available for ambulatory clients and wheelchair users.

We proudly serve Metro East Illinois, including St. Clair County and surrounding communities. If you’re unsure whether your location is covered, just call or text (618) 680‑0330.

For private pay clients, you can schedule by:

• Calling or texting (618) 680‑0330 or

• Submitting the contact form on our website

A minimum 24‑hour notice is required for reservations, but same‑day rides may be available at adjusted rates.

For Medicaid clients, rides should be arranged with Transdev at least 5-7 business days before an appointment. Prior authorization is required. 

• To reach Transdev to receive a prior authorization, call 1-877-725-0569 or visit  https://transdevhealthsolutions.com/netspap/

• Monday–Friday: 5:00 AM – 5:00 PM

• Saturday: 7:00 AM – 12:00 PM

• Sunday: Closed

If you need transportation outside these hours, including holidays, please contact us—accommodations may be possible depending on availability.

Yes. We offer secure, comfortable wheelchair transport using a wheelchair‑accessible van equipped with proper restraints and safety features.

Yes. We provide transportation for Medicaid‑approved trips and also offer private‑pay options for clients who prefer direct scheduling.

For Medicaid clients, rides should be arranged with Transdev at least 5-7 business days before an appointment. Prior authorization is required. 

• To reach Transdev to receive a prior authorization, call 1-877-725-0569 or visit https://transdevhealthsolutions.com/netspap/

Services are available for ambulatory clients and wheelchair users. Rates vary based on:

• Ambulatory vs. wheelchair transport

• Distance

• Wait time

• Same‑day or after‑hours needs

• Flat‑rate destinations (e.g., dialysis, therapy, hospital discharge)

For an exact quote, call or text (618) 680‑0330.

A minimum 24‑hour notice is required for reservations, but same‑day rides may be available at adjusted rates.

For Medicaid clients, rides should be arranged with Transdev at least 5-7 business days before an appointment. Prior authorization is required. 

Yes—one caretaker companion may ride at no additional cost, as long as space is available and safety requirements are met. If an additional non‑caretaker passenger needs to ride, an extra passenger fee may apply.

Your safety is our priority. We ensure:

• Clean, sanitized vehicles

• Proper wheelchair securement

• Professional, trained drivers

• Assistance from door‑to‑door, as needed

• Punctual pickup and drop‑off times

We provide curb‑to‑curb service, ensuring clients are safely picked up and dropped off at the curb of their home, facility, or destination. Our drivers offer steady, respectful assistance getting to and from the vehicle when needed, while maintaining safety and independence for every rider.

We offer flexible wait‑time options. You can schedule a round‑trip ride or request pickup when you’re finished—just keep us updated by phone or text.

Yes, as long as the client has been medically cleared for discharge and is stable. A responsible adult may need to accompany the client depending on facility requirements.

We accept:

• Medicaid‑approved billing

• Private pay (credit card, Venmo, Zelle, Cash App or invoicing may be available for recurring or facility‑scheduled trips)